Absolutely! The medical section of your policy is designed to support you through any unexpected injury, illness, or disease that may occur during your trip, extending beyond just pre-existing conditions. So, if you experience an accidental slip or a sudden illness, you can rest easy knowing you're covered. This means you can focus on getting the care you need without the stress of financial worries.

We encourage you to take a moment to review the cover limits and specific terms of your policy to fully grasp the benefits available to you.

If you have any questions or need further clarification about your medical cover, don’t hesitate to reach out.

While travel insurance can offer substantial support during your trip, it does not automatically guarantee access to private medical care. Should you find yourself needing medical attention whilst abroad, it is crucial to contact your insurance provider’s emergency helpline immediately.

This dedicated team will assess your particular circumstances to determine the most appropriate course of action, including whether private medical treatment is warranted. The Emergency Helpline is there to confirm what type of medical care they are prepared to cover to ensure you receive the necessary treatment.

Remember, effective communication with your provider is key to navigating these situations smoothly, allowing you to focus on recovery rather than logistical concerns.

You must call the 24-hour medical emergency number in your policy documentation if you require medical assistance or are admitted to a hospital. This number is your direct link to the support and guidance you need in times of crisis.

Whether you need help finding a healthcare facility, arranging transport, or understanding your cover, the emergency helpline is staffed with compassionate experts ready to assist.

By contacting them promptly, you ensure that the necessary steps are taken to secure your health and well-being while minimising out-of-pocket expenses. Remember, keeping a copy of your policy details and the emergency number easily accessible is always a wise decision, allowing you to travel with reassurance and confidence.

You can find the full details of the claims process in your policy wording. It's important to refer to these guidelines as they outline all necessary steps and documentation required.

To begin the claims process, you will need to contact your insurance provider directly. Their experienced team is on hand to guide you through each step, ensuring that every aspect of your claim is addressed thoroughly and efficiently.

Approaching the claims process with a clear understanding of your policy details will facilitate smoother communication and faster resolution.