Travel Blog

New Survey Shows 62% Of Passengers Miss Out On Delayed Flight Compensation

A survey recently conducted by Which? Travel has revealed that over the last two years, more than one in five flights scheduled to arrive in the UK experienced delays eligible for compensation under EU regulations. However, only 38% of passengers that qualify are actually claiming.

Consumer organisation Which? collected data from over 7,700 members as well as conducting a separate analysis of Civil Aviation Authority data between August 2013 and August 2014. More than a third of all passengers experienced delays with 21% of those affected held up for three hours or more – a length of time that could mean up to £470 in compensation according to the EU. But passengers, unaware of their rights, are missing out on possible financial reimbursement.

Protection is afforded by the Denied Boarding Regulation and what passengers are entitled to rests upon the length of the delay and the length of the flight. The trigger point for shorter flights starts at a two hour delay and for longer flights at three hours. In these circumstances, as long as passengers have a confirmed booking, checked in on time and are either departing from an EU airport or with an EU based airline, airlines are required to provide refreshments, meals, phone calls or emails and accommodation with transfers if necessary. If a flight is delayed longer than five hours but is not cancelled, passengers also have the right to select a refund rather than continuing with the journey.

Possible financial compensation can be anything from approximately £200-£470. However, eligibility for this compensation depends on the reason behind the delay. If the airline can prove 'extraordinary circumstances' or events beyond the airline's control then no compensation will be awarded. Extraordinary circumstances include political instability, security risk and adverse weather conditions.

Compare Quotes Now

Share on:

Sign up to receive regular updates straight to your inbox. Simply enter your email address…

How Medical Travel Compared works

We’re a specialist comparison website that provides people with pre-existing medical conditions an easy way to find suitable travel insurance. You’ll find a range of guides, articles and tips across our site. Whilst we always aim to provide the most accurate information and guidance, we can’t always guarantee that the information contained in the pages of our website is correct. Because of this, we can’t accept liability if things go wrong and you use the information at your own risk.

  • This site does not provide medical advice, diagnosis or treatment of any medical conditions. You should always consult a medical professional to ensure you are healthy and fit enough to travel.
  • The information on our site does not constitute financial advice. Always do your own research for your specific circumstances as the information contained within this site is built to offer generic, not bespoke guidance.
  • We always endeavour to provide accurate product and price information, but products and rates issued by our panel of providers are live and subject to changes outside of our control and without warning.
  • Occasionally we link to other websites to provide you with additional information or guidance. We can’t be responsible for their content.
  • We aren’t owned by any insurance companies (or have any favourites) so the information we present on our website is unbiased.