Making a complaint

Making a complaint

We are committed to providing you with the very best level of service and care. We realise that things can go wrong, and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try and put things right.

We’ll always do our best to resolve your complaint immediately, but depending on the nature, we may need some more time to conduct a full investigation. We will always keep you informed and updated on progress by providing you with regular updates. Once we have completed our investigation, we will share our findings with you.

Who do I contact?

If your complaint relates to Medical Travel Compared, you should contact us by using one of the options mentioned below.

If you are unhappy with any product or service received from one of our insurance providers, you should address your complaint directly to them. You will find their complaints handling procedures in your policy documents. We will be happy to assist you find these details.



Medical Travel Compared Complaints Manager
4th Floor, Moneda House,
25-27 Wellington Place,

Please provide your name and contact telephone number as well as a clear and concise reason for the complaint.

How will my complaint be handled?

We’ll aim to acknowledge your complaint within 5 working days and provide a final response to your complaint as soon as possible. If we do not provide a final response within 8 weeks, or, you are unhappy with our decision, you may be able to refer your complaint to the Financial Ombudsman Service. Their details are;

Financial Ombudsman Service
Exchange Tower
E14 9SR
Free phone: 0800 023 4567
Email :

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How Medical Travel Compared works

We’re a specialist comparison website that provides people with pre-existing medical conditions an easy way to find suitable travel insurance. You’ll find a range of guides, articles and tips across our site. Whilst we always aim to provide the most accurate information and guidance, we can’t always guarantee that the information contained in the pages of our website is correct. Because of this, we can’t accept liability if things go wrong and you use the information at your own risk.

  • This site does not provide medical advice, diagnosis or treatment of any medical conditions. You should always consult a medical professional to ensure you are healthy and fit enough to travel.
  • The information on our site does not constitute financial advice. Always do your own research for your specific circumstances as the information contained within this site is built to offer generic, not bespoke guidance.
  • We always endeavour to provide accurate product and price information, but products and rates issued by our panel of providers are live and subject to changes outside of our control and without warning.
  • Occasionally we link to other websites to provide you with additional information or guidance. We can’t be responsible for their content.
  • We aren’t owned by any insurance companies (or have any favourites) so the information we present on our website is unbiased.